Last updated: January 25, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING KWATAREADY SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Kwata Team Inc., a Canadian corporation incorporated under the laws of the Province of Alberta ("Company," "we," "us," or "our"), governing your access to and use of the KwataReady platform, including any related websites, mobile applications, and services (collectively, the "Service" or "Platform"). By creating an account, accessing, or using our Service, you represent that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.
KwataReady is an online marketplace platform that connects short-term rental property owners ("Property Owners" or "Owners") with independent cleaning service providers ("Cleaners"). The Platform facilitates:
IMPORTANT: Kwata Team Inc. is solely a technology platform provider. We do not employ Cleaners, nor do we provide cleaning services directly. Cleaners are independent contractors or businesses who use our Platform to offer their services. We do not supervise, direct, or control Cleaners' work.
To use the Service, you must:
We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion without notice or liability.
4.1. Service Fees. Property Owners pay for cleaning services at rates displayed on the Platform at the time of booking. Additional fees may apply for add-on services, same-day bookings, or peak season surcharges. All fees are in Canadian Dollars (CAD).
4.2. Payment Processing. Payments are processed through our third-party payment processor. By using our Service, you agree to the payment processor's terms of service.
4.3. Cancellation Policy. Cancellations made more than 24 hours before the scheduled cleaning time will receive a full refund. Cancellations within 24 hours may be subject to a cancellation fee. No-shows by Cleaners or failure to complete services will result in no charge to the Property Owner.
5.1. General Obligations. All users agree to:
5.2. Property Owner Responsibilities. Property Owners agree to:
5.3. Cleaner Responsibilities. Cleaners agree to:
The Platform facilitates connections between Property Owners and Cleaners. Any contract for cleaning services is solely between the Property Owner and the Cleaner. Kwata Team Inc. is not a party to such contracts and has no control over the quality, safety, legality, or accuracy of services offered by Cleaners or properties listed by Owners. Users acknowledge that Kwata Team Inc. acts solely as an intermediary platform and not as a principal or party to any service agreement between users.
7.1. AS-IS Service. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KWATA TEAM INC. DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
7.2. No Endorsement. Kwata Team Inc. does not endorse, warrant, or guarantee any Cleaner, Property Owner, property, or service available through the Platform. Any reliance on materials, information, or services provided by other users is at your own risk.
7.3. User Interactions. You are solely responsible for your interactions with other users. Kwata Team Inc. is not responsible for any damage or harm arising from user interactions, including but not limited to property damage, theft, personal injury, or disputes between users.
8.1. LIMITATION CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KWATA TEAM INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, AFFILIATES, SUBSIDIARIES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER DAMAGES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF KWATA TEAM INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.2. MAXIMUM LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY, KWATA TEAM INC.'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED ONE HUNDRED CANADIAN DOLLARS (CAD $100.00), REGARDLESS OF THE AMOUNT OF DAMAGES CLAIMED.
You agree to indemnify, defend, and hold harmless Kwata Team Inc. and its officers, directors, employees, shareholders, agents, affiliates, subsidiaries, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property, property, or privacy right; (d) any claim that your use of the Service caused damage to a third party; or (e) any content you submit to the Service. This indemnification obligation will survive the termination of these Terms and your use of the Service.
10.1. Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@kwatateam.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Kwata Team Inc. may bring a formal proceeding.
10.2. Binding Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in Calgary, Alberta, Canada, administered by ADR Institute of Canada under its Arbitration Rules then in effect. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
10.3. CLASS ACTION WAIVER. YOU AND KWATA TEAM INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Kwata Team Inc. agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to the arbitration provision above, you agree to submit to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada for any actions not subject to arbitration.
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are the exclusive property of Kwata Team Inc. or its licensors and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission.
13.1. Termination by You. You may terminate your account at any time by contacting us at support@kwatateam.com.
13.2. Termination by Us. We may suspend or terminate your access to the Service at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, limitation of liability, indemnification, and dispute resolution provisions.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. Your continued use of the Service after the effective date constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and terminate your account.
15.1. Entire Agreement. These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Kwata Team Inc. concerning the Service.
15.2. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15.3. Waiver. The failure of Kwata Team Inc. to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
15.4. Assignment. You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms without restriction.
15.5. Force Majeure. Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
For questions about these Terms, please contact us:
By using KwataReady, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.